Resetting password

Forgotten your password? Not to worry! You can reset it yourself or ask an administrator to do it for you.

Want to change your password? Our Updating password article will show you how.

Self-service password reset

If you've forgotten your password, you can reset it directly from the login page:

  1. Navigate to the Formcentric login page .
  2. Click Forgotten your password?
  3. Enter your registered email address and click Submit.

You'll receive an email with a password reset link.

Administrator password reset

Administrators can reset passwords for other users:

  1. Click your profile icon at the top right of the screen and then click Admin centre.
  2. Click Users in the left-hand navigation area.
  3. Navigate and click to the user's profile.
  4. Click Reset.

The user will receive an email with a password reset link (also valid for 5 minutes).

Trouble resetting your password?

  1. Didn't get the email? Check your spam/junk folder.
  2. Link not working? The link expires after 5 minutes – request a new one.
  3. Still having trouble? Get in touch with our support team.

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