Password requirements and security precautions

We accept passwords with a minimum length of 8 characters. For security reasons, however, we recommend a length of at least 12 characters.

Your password also needs to meet the following criteria:

1. Uppercase letters (A-Z)
2. Lowercase letters (a-z)
3. Numbers (0-9)
4. Special characters (z.B. !@#$%^&*)

The password you enter is valid indefinitely.

You can reset your password in the My profile area whenever you want to. → Resetting password

How to reset your password if you have forgotten it:

1. Click ‘Forgot password?’ on the login page.
2. Enter your email address.
3. Check your email inbox – you will be sent a reset link.
4. Click the link (valid for 5 minutes).
5. Create a new password according to our password rules.

If you suspect someone has unauthorised access to (or has hacked) your account:

1. Change your password immediately → Updating password
2. Activate two-factor authentication → Setting up two-factor authentication
3. Contact our Support Team: Contact form

→ Activating two-factor authentication

→ Managing roles and authorisations

You can change your password at any time while you are signed in:

1. Sign in to Formcentric.
2. Open the My profile section.
3. In the Login data section, click Reset next to the "Password" field.
4. Check your inbox. You will receive a password reset link at the email address stored in your login data.
5. Follow the link.
6. Create a new password that meets our password requirements.

Your new password takes effect immediately. Use it the next time you sign in.